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Returns & Exchanges

At Kunsquad Designs LLP, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns and exchanges subject to the following conditions:

  1. Eligibility
    1.1. Products must be returned within 7 days from the date of purchase.
    1.2. Products must be unworn, unwashed, and in their original condition with all tags attached.
    1.3. Personalized or customized products cannot be returned or exchanged unless they are defective or damaged.
  2. Returns
    2.1. If you wish to return a product, please contact our customer support team at kunsquad.official@gmail.com to initiate the return process.
    2.2. You will be responsible for the return shipping costs unless the return is due to our error (e.g., defective or incorrect product).
    2.3. We recommend using a trackable shipping method to ensure the safe return of the product.
    2.4. Once we receive the returned product and verify its condition, we will issue a refund to the original payment method within 3-5 business days.
  3. Exchanges
    3.1. If you would like to exchange a product for a different size, color, or style, please contact our customer support team at kunsquad.official@gmail.com to initiate the exchange process.
    3.2. You will be responsible for the return shipping costs of the original product unless the exchange is due to our error (e.g., defective or incorrect product).
    3.3. We recommend using a trackable shipping method to ensure the safe return of the product.
    3.4. Once we receive the returned product and verify its condition, we will ship the requested exchange product within 1-2 business days.
  4. Defective or Incorrect Products
    4.1. If you receive a defective or incorrect product, please contact our customer support team at kunsquad.official@gmail.com within 7 days of receiving your order.
    4.2. We may request photographic evidence of the defect or error to assess the situation.
    4.3. In case of a defective or incorrect product, we will cover the return shipping costs and provide either a refund or a replacement product, as per your preference.
  5. Non-Returnable and Non-Exchangeable Items
    The following items are non-returnable and non-exchangeable:
  • Gift cards
  • Final sale items
  1. Damaged Shipments
    If your shipment arrives damaged, please contact our customer support team at kunsquad.official@gmail.com within 48 hours of receiving the package. We may request photographic evidence of the damaged package and its contents. We will work with you to resolve the issue and arrange for a replacement or refund.
  2. Contact Us
    If you have any questions or need further assistance regarding our returns and exchange policy, please contact our customer support team at kunsquad.official@gmail.com. We are here to help!
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